If you are having problems with Verizon Message+ on OS X Sierra, read on. There’s a simple way to fix disappearing, blank, and missing messages on Verizon Message+ Desktop messaging app.
Update: 27 January 2017
The Message+ App for OSX has been updated to version 2.0.2 with “Bug Fixes & stability improvements”. Since this update, I have had no issues with disappearing messages. The app seems to be faster and more stable overall as well, but some users still experience intermittant high cpu usage.
- Click on the Message+ menu in the top left and navigate to Preferences. How you get here might be different for PC and OSX. This is a screenshot of the Mac OS Menu.
- Once you have the preference menu open, modify the font size on the very bottom. I adjusted my font size to small and suddenly all of the messages returned. I am now able to send and receive messages without any blank messages appearing.
Many users have reported disappearing messages in macOS 10.12 Sierra and macOS 10.11 El Capitan, but this should fix the issue for both. You may also be able to adjust your font size to any size but the default in order to get the message app to perform normally, but I have tested and confirmed the smallest font size solves the problem. Unfortunately, you may need to re-adjust the font size periodically to keep the problem from occurring, but this is a good temporary fix until Verizon addresses the problem.
As a bonus, this fix also reduces Message+ CPU Usage to normal levels: