Jisiwei Cleaning Robot App “Failed To Connect”

Users of the Jisiwei Cleaning Robot are getting the error message “Failed To Connect”

Fail to connect, please check the network and then try again.

UPDATE: Jisiwei has renewed their registration so if you are experiencing this issue, it may be for a different reason.
This is because the company Jisiwei has failed to file the proper government documentation for their domain jisiwei.com

According to their hosting platform, Alibaba Cloud, Jisiwei has either provided incorrect information on their ICP filing or they have failed to file for their domain, Jisiwei.com. This has lead to an outage of their online websites, jisiwei.com, global.jisiwei.com, bbs.jisiwei.com, their corporate email services, and, yes, their app too. Many customers of their smart vacuum are now unable to control it via the app.

If you’re a Gearbest customer, I recommend contacting Gearbest to see if there is a way to return the product or perhaps Gearbest can contact the manufacturer directly to help sort out the issue.

Jisiwei Company Contact Info:
Email: [email protected] [email protected]
Skype: [email protected] [email protected]
QQ: 3409842875 3331439603
Mobile/WhatsApp: +86 13477020130, 15999588295